For us at Simalfa it’s quite simple – quality is everything because without it we wouldn’t exist. At Simalfa, we view quality differently as quality encompasses all aspects of our business including both manufacturing and non-manufacturing operations. This total focus motivates the Simalfa staff to be the best. After all doesn’t everyone want quality all of the time? We’ve never had a customer tell us they wanted a poor quality product or poor quality service. If they did, we would certainly pass on the opportunity to a competitor.
Have you ever received product of poor quality and had your supplier say “It must have been a bad batch”? Well, not here… in fact, we have never had a bad batch or returned product of poor quality. We’re so confident in our quality we guarantee it. We employ the most rigorous process controls in our industry. We thoroughly test each raw material to insure they meet our stringent standards before being released for use in production. Once in production, we have total traceability of each raw material to each Simalfa product being produced. All of this is done via our IT system on a real time basis. The combination of processes, technology, quality raw materials, and trained staff insures our customers receive a great value from team Simalfa.
It always concerns us when a supplier talks about their product quality but never returns a phone call in a timely manner. This sort of conduct is unacceptable and it represents one of many reasons we believe a key component of quality must be service. We always guarantee a prompt and courteous follow up because its what you expect from a supplier and its what we expect of ourselves. At Simalfa it’s straightforward, we care. Go to How We Work
ISO 9000 is a set of standards for quality management systems that is accepted around the world. Currently more than 90 countries have adopted ISO 9000 as national standards. When you purchase a product or service from an organization that is registered to the appropriate ISO 9000 standard, you have important assurances that the quality of what you receive will be as you expect. In addition, with the year 2000 revision of the standard, quality objectives, continual improvement, and monitoring of customer satisfaction provide the customer with increased assurances that their needs and expectations will be met. The standards apply uniformly to organizations of any size or description.
Alfa Adhesives, Inc. is ISO 9001:2008 registered. We view ourselves as a "Service Company" that manufactures great products, not a typical manufacturer. Through customer satisfaction we enforce our reputation as being a superior supplier. ISO assists us in reinforcing our high level of commitment to be professional, consistent, creative, innovative, and competitive for the benefit of our customers and employees.
Overall, it's just smart business.