How We Work
Team Simalfa
When you need something, it doesn't matter who answers our phones. Team Simalfa is a philosophy, a corporate culture that guides us each day for the benefit of our customers. When you call us, the first person who answers is capable of helping you. Whether it’s placing an order, requesting an MSDS, addressing a technical question, or help with a spray gun, a customer’s requirements are always met quickly and without delay.
We’re All About Speed
We’re all about speed is what best describes our initiative to offer customers instant gratification regardless of their needs. We invest in technology and staff, so we can provide quality products, service, and information with speed and accuracy.
Unrivaled Service
Our focus is to serve our customers by managing our business in a proactive, not reactive, way. We understand the complexity our customers deal with while managing their own businesses, so we anticipate their needs to help prevent stressful situations, such as being out of adhesive.
Paperless Office
For the environment, for our customers, our company policy is paperless. In addition to saving the world's forests, being paperless allows us to react quickly by providing all of our documents electronically and by responding to our customers' needs instantly.
No Lead Times
We have a saying: “If the customer wanted it next week, they would ask for it next week”. That’s why we ship all orders on a same day basis. Backorders? Not here! We stock everything you need for the complete Simalfa system including spray guns, accessories, and system components.
Order + Shipping Confirmations
Once your order is placed, our sophisticated IT system takes over by providing you with automatic confirmations via email. You’ll receive an order confirmation, a notification when our warehouse is preparing your order, and a shipping confirmation with tracking number when your order is on it way. You'll have all order information at your fingertips -- in your email inbox.
No Hassle Guarantee
We know that long-term relationships with our customers are the key to our success. That's why we stand behind our products and services. We always provide top performing, premier quality products and service to all customers regardless of size. It's our Guarantee!
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